Support Services
Support Services
Exceptional Support Throughout the Lifecycle of Your Accounts
At ADVANCEDCOM, we pride ourselves on delivering exceptional support to ensure your business operations run smoothly. Our comprehensive support services include assistance with repair tickets, SLA credits, and access to higher-tier support contacts when needed.
Exceptional Support Throughout the Lifecycle of Your Accounts
At ADVANCEDCOM, we pride ourselves on delivering exceptional support to ensure your business operations run smoothly. Our comprehensive support services include assistance with repair tickets, SLA credits, and access to higher-tier support contacts when needed.
Repair Tickets
Our dedicated support team is here to assist you with any repair issues you may encounter. We provide:
- Single Point of Contact: A dedicated representative to guide you through the process.
- Customer Support: Assistance with managing and escalating your repair tickets.
- Regular Updates: Continuous communication to keep you informed about the status of your repair.
SLA Credits
We understand the importance of meeting Service Level Agreements (SLAs). In the rare event of a service disruption, we offer:
- SLA Credit Reviews: Assessment of your eligibility for SLA credits based on the terms of your agreement.
- Credit Application: Assistance with the application process to ensure you receive the credits you deserve.
- Transparent Communication: Clear explanations of the credit process and timelines.
Higher-Tier Support Contacts
As an agency, we leverage the power of multiple contracts to provide an additional channel for support:
- Enhanced Assistance: Access to a network of senior engineers and specialists through our extensive contracts.
- Priority Handling: Expedited resolution of critical issues by utilizing our broad support network.
- Comprehensive Solutions: Tailored solutions and in-depth analysis from top-tier experts to address your specific needs.
Higher-Tier Support Contacts
As an agency, we leverage the power of multiple contracts to provide an additional channel for support:
- Enhanced Assistance: Access to a network of senior engineers and specialists through our extensive contracts.
- Priority Handling: Expedited resolution of critical issues by utilizing our broad support network.
- Comprehensive Solutions: Tailored solutions and in-depth analysis from top-tier experts to address your specific needs.
Tailored Support, Unmatched Excellence
Ready to experience unparalleled support? Partner with ADVANCEDCOM today and let us handle your technology needs with precision and care. Whether it’s managing repair tickets, securing SLA credits, or accessing higher-tier support, our team is here to ensure your business runs smoothly.
Complimentary
No-Risk Consultation
An ADVANCEDCOM technolgy specialist will contact you within one business day.
Bill Analysis
Technology Review
Networking Engineering
Project Management
Account Support